Automation Rule Not Updating Field Count Beyond First Change

Selvam A

 

 

 

 

I have set up an automation rule in Jira to track how many times the "Acceptance Criteria" field gets updated during a sprint. The count is stored in a custom field called "Count."

While the rule works successfully for the first update (sets the count to 1), it does not increment or update the count for subsequent changes to the "Acceptance Criteria" field, even though the automation logs show that the rule runs successfully.

Could someone guide me on what might be causing this issue or how I can fix it so the count field increments correctly with every update?

Thank you in advance!

Kai Becker

Hi @Selvam A 

thank you for you question. Just to make sure. I think there needs to be issue.Counter in the smart value instead of issue.Count ?

If this still does not solve the issue I would try to split the rule into two parts. The first handling the initial setting of a value and the second part doing the increment, if the field is not empty.