Problem logging in to the JIRA admin panel

Question

Hello,

I'm having a problem with management in Jira. I became the only admin in the organization and I am not able to manage, for example, users in the project. Theoretically, I have administrator rights, but when I try to log in, I get information that the password is incorrect. You log in with a Microsoft account that is associated with JIRA.

Administrator SH · Answer

Hi, the point is that I have administrator rights in JIRA by logging in there with a domain account from Microsoft, but I can't enter any admin settings. For example, in changes in users. A login panel appears to me and when I enter the password I get a message that it is wrong.

Martin Runge · Answer

Do you have separate accounts for working and as an administrator in an Atlassian Cloud Jira? Have you tried setting the password in the Microsoft directory for that user?

Jack Brickey · Answer

Hi @Administrator SH ,

are you saying that you have forgotten your password? I don't understand your last sentence regarding Microsoft.