Is there a way to edit the native 'flag an issue' behavior in Jira?

Question

Hey all, hope you are all doing fine!

When adding a flag to an issue in Jira, it (by default) pops an extra window providing the option to add a comment to decribe the reason that issue is being flagged, right?

I was wondering (and hoping) to edit that behavior to instead of adding a comment, I be able to select an option within a list customized by myself.

Is that even possible? I know native behavior are hard to change in the tool.

If not, could you please recommend me a good way to implement that? I'm familiar with creating customizable fields, but for this one I'd also like to add some kind of condition/validation to 'force' the user to add an option of that customized select list when adding a flag to an issue.

Thanks in advance!

Bill Sheboy · Accepted Answer

Hi @Lucas Ferreira

There is no way to alter the built-in behavior, and there are several open suggestions to make flagging more configurable.  Here is an example one: https://jira.atlassian.com/browse/JSWCLOUD-2268

As a workaround, you may use an automation rule with a manual trigger and user inputs.  For example:

* trigger: manual with a user input field defined using your options, and a paragraph field to enter the comment
* action: set the flag for the issue, and take actions based on the option selected
* action: re-fetch issue
* action: add comment to the issue, using the paragraph field from the user input

This is a bit more difficult to use than the built-in, right-click flagging, and adds the comment separate from the "flag" comment:

* on the board or backlog, select the issue
* from the Actions menu, select the rule to run
* enter your option and comment text

Kind regards,
Bill