Is there any way to disable email verification for a subset of accounts?

Question

As above.

Sometimes verification emails are either not being sent or are not being received. For most user accounts, going through repeated resends, etc is acceptable, if not ideal. However, I have a small subset of user accounts that should never be prompted for verification, but should "just work".

These accounts have been added to a separate authentication policy, if that helps.

Thanks.

Ruairí Newman · Answer

Thanks @Humashankar VJ

I appreciate the answer.

To clarify, it is Confluence Cloud that we are using.

I've discussed it with internal stakeholders, and I have a workaround for the moment. The pointer to third party identity providers was helpful - I am actually already planning a migration to Jumpcloud as IdP via SAML. If this gives us a longer term solution, that is really all I need.

In regard to email, it doesn't appear to be an issue on our side unless Google are dropping Atlassian emails, which they deny doing as a matter of course. I'm inclined to believe them: by necessity this wouldn't be limited to our environment and there would be a much larger and more visible issue.

Best regards,

Ruairí

Humashankar VJ · Answer

Hi @Ruairí Newman

Disabling email verification for specific user accounts is not a native feature in Confluence.

You can give a try with external identity providers, such as single sign-on (SSO) solutions or plugins like Atlassian Crowd, to manage authentication and bypass email verification. For self-hosted Confluence environments, customization options using scripting or database modifications can also be explored.

Moreover, if email delivery issues are the root cause, troubleshooting SMTP settings or consulting Atlassian Support can help resolve verification email problems.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards