Please advise how to implement the project and support hierarchy as per picture attached.

Question

We are a managed services company just starting to use Jira. We manage infrastructure and other IT services for multiple customer organizations at any given time as per sample picture attached.

I'm however unable to see how I could implement this kind of grouping and activity tracking for the following reasons

1. There doesn't seem to be a field to specify a customer organization when creating a project.

2. Not clear which module/feature to use to setup recurring SLA contracts and track start/end dates.

Jean Keny · Answer

Thanks for the feedback Rudy.

Rudy Holtkamp · Answer

Hi @Jean Keny and welcome to the community,

Looking at your questions, I think the best thing you can do is to contact a Solution Partner.

You probably will have follow-up questions after these and I think you need a professional partner to advice you and setup your environment.