Cannot receive email

Question

I have some jira account

They  are on maternity leave, so i remove these accounts

When they come back, I invite theses accounts again

But now they cannot receive email from Jira any more

I have check all the notification setting, still turn on

Thanks for reading

John Funk · Accepted Answer

Hi Cuong,

You should open a support ticket with Atlassian to see if the email addresses got added to their Suppression list for some reason.

https://support.atlassian.com/contact/#/

This can happen if the email address goes dormant and Atlassian can't communicate with it. So they suspect it is a bad address or spammer so they suppress it.

Marc -Devoteam- · Accepted Answer

Hi @cuong_nt1

@John Funk is right.

Its a better option next time to remove the product access and not remove the users.

Or suspend them, see remove-or-suspend-a-user