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Not receiving reset password & account verification emails

D Red

Hello,

I can no longer connect to my Atlassian account at

If I believe the other posts in the community, it is likely that I am on the supression list on the Atlassian side, I would like this to be resolved quickly because I am even forced to create an account with another email address to write this post and it doesn't let me create a support ticket to fix that

Waiting for a response from the Atlassian team,
Sincerely

Accepted answers

Andy Heinzer

Hi @D Red

I found there was a suppression on that account. I have cleared this for our side.

Andy

All comments

Marc -Devoteam-

Hi @D Red

Your admin on your instance could check this for you, or the admin will need to raise a request at Atlassian Support.

This is the community not official support.

You can do this if you are an admin of course.

Remove-email-address-from-suppression-list-in-JSM-Cloud

D Red

As I marked, I can't contact support and I'm an administrator but I can't access my account. None of your solutions work.

Marc -Devoteam-

So you are on free Cloud instance I presume?

When is the last time you accessed you Cloud instance?

John Funk

Hi Red - Welcome to the Atlassian Community!

Let me see if someone from Atlassian can come check on you.

D Red

Yes I am on free cloud instance, I accessed it 6 months ago but I can't even connect to my account, whatever the instance and I don't receive the email with the verification code or the password reset link. The problem is broader than just my free cloud instance