Status change and comment for JSM Ticket if connected Jira ticket gets into active sprint

Question

Hello Atlassian community!

I would like to create an automation that, as soon as the linked Jira ticket enters an active sprint, posts a comment and changes the status of the Jira Service Management ticket.

Unfortunately, I have not yet found a way to do this. Does anyone have any ideas?

Trudy P Claspill · Answer

Hello @Kerstin.Hares

You can't add JQL to the trigger.

You have to add a Condition component and use the JQL Condition.

If you want the rule to proceed when the issue is added to an active or future sprint then the JQL you would use would be

sprint in openSprints() or sprint in futureSprints()

https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#futureSprints--

https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#openSprints--

If you want the rule to run when the for issues when the sprint is started then you would need to set up a separate rule for each board. As you discovered the Sprint Started trigger supports selection of only one board. Or, if your sprint names are consistent and follow a pattern that can be recognized in a regular expression, you can set the trigger to work based on sprint names

Kerstin.Hares · Answer

Hello @Trudy P Claspill

Thanks for your reply!

I face now exactly the problems which i mentioned above. If I choose the trigger "Field Value changed" I dont have any possibility to add a JQL there, or do I oversee something?

Second - in my case it can be the case that the created ticket can be put in an active sprint, but also in a future sprint. If I try it out with "Sprint Started" I can only choose one Board and not several. How do I do that when I have to check several boards? Do I have to create one rule for every board?

Thanks for your help!

Trudy P Claspill · Answer

Hello @Kerstin.Hares

You could use the Field Value Changed trigger and select the sprint field.

Then add a Condition / JQL Condition with the JQL:

sprint in openSprints()

An issue can be in only one Active or Future sprint at a time. If the Sprint field has been updated and the issue matches the above JQL, then the issue has been added to an Active Sprint.

Then add steps to branch to linked issues and add Comments and transition them.

That only handles the case of an issue being added to a sprint that is already started.

If you also want to take the same action for issues in a Future sprint when that sprint is started, then you need a different rule that uses the Sprint Started trigger.