I am trying to get the custom field value from lookupissues. But not working.Please help/

Pramod.Kumar.Ojha

 

{{issue.[Custom Field]}}

I am using above code to get the custom field value in automation scheduled mail. But not working.

Using custom field from my project-

{{issue.Expected Customer Delivery/Deal Closure Date(CXL=>Customer Production)}}

got support from this link- https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

 

Please help to resolve this.

Bill Sheboy

Hi @Pramod.Kumar.Ojha 

For a question like this, context is important for the community to help.  Please post the following:

• what version of Jira are you using: Cloud, Server, or Data Center
• when using Cloud, what type of project is this (e.g., company-managed, team-managed, etc.)
• an image of your complete automation rule
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution

Until we see those...

The Jira Cloud version of automation's Lookup Issues action supports all issues fields, but the Data Center one does not: https://jira.atlassian.com/browse/JIRAAUTOSERVER-877

 

If you are using Jira Cloud, I recommend pausing to check the smart value is correct.  Smart values are name, spacing, and case-sensitive.  When an incorrect one is used, that returns null.  To find the correct smart value (or custom field ID) please try this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

If you are using Jira Data Center, there are two possible workarounds depending upon your rule structure:

1. Use the bulk-handling feature of the scheduled trigger or branches with the plural {{issues}} smart value.  This will provide access to custom fields.
2. Use the Send Web Request action to call the REST API issue search, and then get the fields from the web response smart value

 

Kind regards,
Bill