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Threaded discussions are just gone!

David Thorisson

Since this morning, threaded discussions on the ticket discussion is not available any more. All replies are now flat instead of cascaded - and the `reply` button to reply to a specific thread is gone.

A major nuiscance for the team.

Not a word about this in the release docs, what is going on here?

Accepted answers

All comments

Marc -Devoteam-

Hi @David Thorisson

Could you elaborate, what function are you referring to?

Kai Becker

Hi @David Thorisson

thanks for your question. As threaded comments aren't an integrated feature of Jira (afaik), you were probably using an app to support this, for example this one

The simplest explanation for your problem would be, that the app does not work properly or that the license is expired.
Could you try to see if thats the case or ask your admin?

David Thorisson

Good point - but nope, we didn't have any extension for it that's the first thing we checked

David Thorisson

this is an inline reply - threads are cascaded

see the photo I just posted in a new "thread" - that's flat discussion

Kai Becker

Maybe some browser extension?

Threaded comments has not been implemented in Jira. There is an open feature request here: https://jira.atlassian.com/browse/JRACLOUD-3406

So it must have been a 3rd party feature.

Kai Becker

Edit: On your screenshot, there is a new tab: "Threaded comments"
What do you see there? What happens if you add more comments there?

Marc -Devoteam-

Are you referring to comment, comments are not threaded and never have been ootb.

This as mentioned by @Kai Becker

Check with your admins of the instance if something changed, he could look at audit logs

Any topic that relates to an inline reply button refers to the app also mentioned by @Kai Becker

David Thorisson

@Marc -Devoteam- thx - we actually checked the audit logs and no such extension has ever been installed... a true mystery case!

jonathank_t4dnt6

We are suddenly missing this feature too! Also did not have an extension adding the functionality. Very confusing. Have made no changes to Jira overnight.

David Holman_jbwq7o

Just Atlassian messing with us again. The feature showed up for us unannounced. We'd just gotten the hang of using it and it was a welcome enhancement.

Then it disappeared, again with no notice. I'm starting to expect this from Jira 😵‍💫

David Holman_jbwq7o

Mystery solved.

Just another bizarre example of either a) the Jira team's incompetence or b) the overwhelming, soul-crushing technical debt that's strangling Atlassian's product teams.

As some of you have noticed, we have recently been trialling a version of threaded comments. As a result, we now have a path towards adding threaded comments in Jira.
I’m excited to share that we will be launching threaded comments early H2 FY25! In order to achieve this, we will need to temporarily roll back the recently shipped experience.

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