I don't get any password reset emails - Bounce list?

Question

Hi,

I can currently login to my atlassian account via Google, but I want to login with a password, which I do not have/know and cannot reset.

I've been away at my current company for 6 months, which could mean some emails to me have bounced.

I do also not receive any ticket updates. When trying to change my email (as a test, to our onmicrosoft domain) I get that confirmation email. I just don't know the password and cannot reset it.

Also, I am just a guest for some software suppliers of ours, we do not own any atlassian product ourselves.

Is there anything you can do for me? So I need two things which I believe both might be result of my email having bounced in the past.

1. My atlassian account password reset

2. Ticket notifications via email.

Thanks for any support.

Mike Linssen · Answer

@Brant Schroeder Yes it is the same as this community account. mlinssen@econox.nl

Thanks so much for your efforts! Would be a blessing to be able to use atlassian normally again and get notifications from Jira and related products!

Brant Schroeder · Answer

@Mike Linssen I have escalated to Atlassian.  Is the email address on your account the same as what is associated with your community account?

Mike Linssen · Answer

Hi @Brant Schroeder ,

My account is not owner by a company. I created my account myself, but my email address itself has been disabled for 6 months because of my leave with my current company. So I reckon I am just on the bounce list and that is why I don't receive any updates for tickets of projects I am invited to of our suppliers.

Is there a possibility you can check if I am on, and if, remove me off of the bounce list?

Thanks!