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How to automate a task After a request has been approved.

Bassel.Kharwat

Hello. Appreciate all the incoming help!

I am creating a rule in JSM Automation for our approval workflow. I would like to automate a comment that a request has been approved after it has been approved, however in the automation tool I'm not seeing an option to specify that a request has been approved for an "If statement". The second "If" in the second photo being my wall.

Thanks!

11.25.1.png 11.25.2.png

Accepted answers

Jannick Bettighofer

Hello @Bassel.Kharwat

You need a second automation with the trigger Approval Completed. There you can then add a query with the JQL condition approvals = approved(). Then the action that the comment should be created

Trigger: Approval Completed
JQL Condition: approvals = approved()
Action: Add comment

Everything in one automation makes no sense as the ticket cannot be created and approved at the same time. Your first automation only ever starts when the issue is created. That's why you need a second automation that is triggered when the approval is finished.

Best regards
Jannick

All comments

Aaron Pavez _ServiceRocket_

Hi @Bassel.Kharwat

Have you tested the Approval completed action?

2024-11-25 17_35_38-How to automate a task After a request has been ap....jpg

More on that here:

https://confluence.atlassian.com/jirakb/how-to-use-the-approval-completed-trigger-with-workflows-that-have-multiple-approval-steps-1167732088.html

Regards

Aaron

Bassel.Kharwat

Hi @Aaron Pavez _ServiceRocket_ , I have not. I have been looking for an Approval Completed action as an IF statement, rather than a new rule. Or can I create a second rule predicated on a first rule?

Aaron Pavez _ServiceRocket_

Hi @Bassel.Kharwat

Seems there isnt one. Only a new rule will have that When: Approval completed.

You could create a new field called approval and add something to it on the current automation.

Something like: custom field approval with values yes/no-> edit with the automation and set to YES and then add that to the IF statement.

Regards

Aaron

Jannick Bettighofer

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