JIRA Automation to Transition Parent when all Children are Done Does NOT Work

Question

We have a requirement to transition the Parent Issue (Epic) to the next status "Ready" once all the child tickets (Task) are transitioned to "Done".

I have set-up the automation following the template "When all sub-tasks are done → move parent to done"

The "Related issues" condition based on JQL is also working and returning all the child issues meeting the condition.

However, the automation gives an error saying "The following issue did not match the condition" followed by the parent-id which we would like to transition.

Bill Sheboy · Answer

Thanks for that information!

What is the purpose of the Re-fetch Issues action in your rule, as I do not believe it is needed for this scenario?

Next, have you tried that JQL standalone (for example, adding AND parent=COA-149) to confirm the results match what you expect?

If they do, perhaps try another approach, as I have observed the Related Issues condition not working as expected for options like "Children".  (We really do not know what the automation is adding to the JQL behind the scenes as that is undocumented.)

For example: use a Related Issues condition with JQL to fully control the expression, and invert the test

* Related issues: JQL issues
* Related issues JQL:

parent = {{issue.key}}
 AND issuetype = Task
 AND "Task Type[Dropdown]" = "Approval"
 AND "Approve Or Reject[Dropdown]" = "Approved"
 AND status != Done

* Condition: are not present

Aslam Mohammed · Answer

I've uploaded the correct screenshot of the Automation which has the "re-fetch issue data"

Here's the JQL used: issuetype = Task AND "Task Type[Dropdown]" = "Approval" AND "Approve Or Reject[Dropdown]" = "Approved" AND status = Done

Here's the validation result of the JQL, which shows correct results.

Bill Sheboy · Answer

Would you please repost the audit log details for the rule?

The image you show is not for the rule as the audit log shows a call to the Re-fetch Issue action and that is not in your rule.

Also please post an image of the Related Issues condition you are using.