When I raise one issue in my product support it will generate support id to my mail. I need to add that support id in the place of Jira key place is it possible or is there any other option
HI @Jaajitechnologies
Welcome to the community.
This is not an option as the Jira key is the unique identifier in Jira. You could create a custom field in Jira of the type text where you store this ID to have this as a reference.
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