Jira Cloud for Outlook usable for portal users

Question

Dear,

We use the Jira Cloud for Outlook plugin. These pluging is only usable for agents (Licensed users). Is there an option to use the plugin or another plugin for portal users (unlicensed users) as well?

Regards

Ashok Shembde · Accepted Answer

Hi @Evert Morren Atlas Admin ,

Currently, this plugin is designed for licensed users (agents). For portal users (unlicensed users), you will need to raise a ticket on the plugin’s support site to check if there is any alternative solution or option available.

Britta Neugebauer [yasoon] · Accepted Answer

Hi @Evert Morren Atlas Admin ,

as you're open to work with another plugin, I'd recommend Microsoft 365 for Jira on the Atlassian Marketplace.

Portal users can raise and track requests directly within Microsoft Teams and Outlook through the integrated customer portal feature.

* This provides users with a seamless way to interact with your service desk without needing a Jira license. Users can interact via Outlook or Teams without requiring Jira access, leveraging the customer portal integration.
* Service agents can stay in JSM and manage tickets efficiently using Microsoft Teams and Outlook features in Jira.

Here's a quick overview of the customer portal integration:Microsoft 365 for Jira – Use your Jira Service Management customer portal in Outlook

And here's an overview of ITSM relevant features of the integration: Microsoft 365 for Jira – Boost your ITSM - YouTube

I work for yasoon, the company developing the app, therefore I can confirm it works like a charm :)  Feel free to book a meeting with me and my team here, if you want to discuss your use case further.