Issue opens with blank screen

Question

I have set up 2 projects in Jira

* one regular company-managed project that I use for tracking work
* one that is Jira Service Management project

My flow is

* ticket is created via the JSM portal
* the ticket is then cloned and moved to the regular project
* work is done and when completed, the ticket in the JSM project is marked as such

The problem is that during step #2, when I open the moved ticket, it opens completely blank. The only workaround is to go the regular JIRA project and open it from there -> it then loads as expected

What am I doing wrong and how do I get this working normally as it's quite distracting (and slow) to go through the main project for every newly created ticket?

Marc -Devoteam- · Answer

Hi @Alexander Kolev

So its browser related.

The options you could try are:

* Clear Cache and Cookies
* Incognito on that browser
* Browser up to date, latest version?
* Extensions active, disable them?

Alexander Kolev_ob7w8m · Answer

It seems it's CSP related and only happens on Firefox. If I use a different browser, the issue does not reproduce

The repro is now even simpler on ff - I just open a ticket URL and .. all blank, unless I navigate to the issue from within Jira

Marc -Devoteam- · Answer

HI @Alexander Kolev

Might be that the issue is not fully indexed yet when clicking the link in the popup.

You could make a recording an raise an issue with Atlassian Support.

I can't see why this is happening, this should work, but we can't see the instance backend of your instance.