License renewal support

Question

I have a server license which is expiring soon but I am unable to get in contact with anyone to help with this. Does anyone know who to contact for server or on-premise licenses?

The online support doesn't recognize my URL so I am unable to raise a support request and there is not number or email address listed either.

Umar Hassan · Answer

Thanks John.

How can I speak to someone at Atlassian to start planning the migration? At the moment I am unable to contact anyone or arrange a call back.

John Funk · Answer

Hi Umar - Welcome to the Atlassian Community!

Server support  and license purchases ended several months ago. You will no longer be able to acquire those. You need to either migrate to Data Center or Cloud.