Jira Service Management reporting not pulling data from a simple JQL, any ideas?

Fox Campbell

Trying to setup a basic created vs completed report in Jira Service Management Reporting and I'm having difficulty getting the report to show my completed tickets when the JQL couldn't be more simple (Project = SRE AND Status = Completed). I'm showing 5 results when executing this query anywhere else, but the JSM Reporting Series keeps getting 0 results with the same JQL; my "Created" logic for this report pulls data correctly which makes me even more puzzled.

 

Any ideas on what could be causing this behavior?

Mikael Sandberg

When your tickets are moved to the Completed status, are you also setting the Resolution field either as part of a post function in the workflow or via a screen? The created vs resolved is relying on the resolution field, not based on the status. The resolution will tell JSM if the ticket has been completed or not.

If you go to a completed ticket you should see something like this if the resolution is set.