nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Blank page when visiting Jira Issue in Firefox

Jessica Smith

I'm currently experiencing Jira Issue pages displaying as a blank page in Firefox 132.0.2.

I have tried disabling extensions, turning off Firefox's site protections, clearing cookies & data, and trying in a new and fresh browser profile. All with the same results.

Looking at the developer console log, there appears to be several errors relating to content-security-policy.

Screenshot 2024-11-22 at 11.10.29 AM.png

Accepted answers

Jessica Smith

Update on this issue, it's now working as expected. I didn't change anything on my side.

All comments

Rigo Angulo

Generally Atlassian's support team helps out with these types of request rather quickly. I suggest generating an HAR file and then contacting them here: support.atlassian.com

Jehan Bhathena

Hi @Jessica Smith

Does this happen for all tickets or only for this one specific ticket? Does this issue also occur on Chrome or Edge?

The error states that it cannot load content since it's failing the CSP check. https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP/Errors

While the Cloud Platform shouldn't be impacted by this, it maybe due to multiple reasons:

Org Policies not allowing content to load
The ticket that you're checking may have some content that isn't allowed to be executed

Other than this I would agree with @Rigo Angulo too, raising a support ticket would be the best way ahead.

Martin Bell_q03xuf

Getting this too -- found a solution?

Yingjie Song

Manually replacing /browse with /issues in the URL path worked as a workaround for me.

Jessica Smith

This issue doesn't happen with chrome (not able to test with edge).

This behaviour happens on all tickets, even created new tickets so I'm not sure what content would prevent the page from rendering.

When viewing a kanban board, I'm able to view the ticket, to me this would indicate that I don't think this isn't an issue with org policies.

Jessica Smith

Update on this issue, it's now working as expected. I didn't change anything on my side.

Michaël Demers_5d6img

Hi @Jehan Bhathena !

We're also experiencing the same issue at our company. It only affects Firefox when opening the tickets in a New Tab (tested on Edge and Chrome, issue doesn't occur)

A fresh reinstallation of Firefox didn't fix it
Rebooting the PC didn't fix it
Changing the Privacy settings (and all settings) back to default didn't fix it
- As others have mentioned, changing the "/Browse" part of URLs with "/issues" is a current workaround
I can click Tickets in our board and it'll show the ticket as an overlay with all the information
- But when opened in its own tab, the ticket page never loads and leave us on a blank (white) page

Firefox version - 133.0 (64-bit)

Windows 10 22h2 (OS build 19045.5131)

No add-ons installed
No plugins installed

Jehan Bhathena

Hey @Michaël Demers

I've tagged the Atlassian support team on this thread, they should get back with an response here in a few days.

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