to be honest...

Graul Klemens

... i'm totally new to automations.

i'm stuck with one of the most simple tasks. If you are the assignee and comment lets transition issue to 'waiting for...' otherwise, do nothing

1. Rule is triggered on "comments"

2. compare two values: assignee equals comment.author

3. then: send whatever you like

else

reverse point 2: comment.author doesn't euqal assignee... do nothing?!

im confused, please help

Susan Waldrip

Hi @Graul Klemens , it would help to include a screenshot of what you're trying that's not working, but I created this rule based on your requirements and it sent an email to the Reporter on the ticket:

 

You don't have to include anything for "if it's not the Assignee" since you want it to do nothing, JSM will just say something like "no results" in the audit log. Let us know if this doesn't work for you!