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External customers in Organisation keep being added as Internal Account Type

Lewis Richards_p2drfr

Hello

When i invite a 3rd party customer to their respective organization it keeps adding them as an internal account type, and i dont seem to be able to change to external.

I want as external, as internal creates an account and therefore a cost.

Any ideas what im doing wrong? I cant adjust account type from the Organization page.

Thank you

Accepted answers

Lewis Richards_p2drfr

Dont worry i figured out why

All comments

Lewis Richards_p2drfr

Dont worry i figured out why

Dexter de Vera

Hi @Lewis Richards ,

Welcome to the Atlassian community,

Great. For more information about how to add customer to an organization, you may check this documention.

https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/

Cheers!

Lewis Richards_p2drfr

Thanks, it was actually because the users had a Confluence account and therefore automatically got put into Internal account type. I deleted their Conf/Jira account and re-added, all okay.

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