When accessing JSM through company laptops, the avatar icons for individuals are either their picture, or a set of initials identifying them.
Some of our users have Azure Virtual Desktops rather than laptops, and when they access JSM they can see avatar icons for individuals who have a picture, as per the laptop experience.
However when individuals don't have a picture, in AVD their avatar shows as a generic icon. How can we make it show the initials for everyone, and replicate the laptop experience?
This issue is seen by all users on AVD.
