Multi Level approvers in JSM / Assetts

Question

We are trying to build a service catalogue for changes and using asset objects within the JSM form.

Users can select multiple services affected and this requires multiple approvers to sign off the change. within the assets object field there can be anything from 1 to 10 approvers for each service but we only require 1 approver for each service but if there are 5 services selected then we require 5 approvals.

So for example, if you choose ‘Technology 1 and ‘Technology 2’ in the first field and the approvers for ‘Technology 1’ are Mr A and Mr B and the approvers for ‘Technology 2’ are Mrs C and Mrs D, the workflow will pass TECHNICAL APPROVAL if it receives approval from Mr B and Mrs C or Mr A and Mrs D. The same functionality is needed for Business Approval.

any help would be much appreciated.

Fiona Pratt _Sourcesense_ · Answer

Current issues we are seeing

Firstly the Automation trigger Approval required - Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

and second on the list is AQL to return the list of approvers from the asset objects, doesn't return any results.

Fiona Pratt _Sourcesense_ · Answer

hi Vijay thanks for your help, here are the current issues we are seeing

Firstly the Automation trigger Approval required - Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

and second on the list is AQL to return the list of approvers from the asset objects, doesn't return any results.

Vijay Dadi_b69v44 · Answer

Hello @Fiona Pratt _Sourcesense_ ,

This is doable. The field where your approval groups/users are stored should be a multiple user/group picker.

If the approver details are stored in asset schema, you have to write an automation to do an object lookup and populate the approver fields as soon as the request is submitted/modified before flipping the request for approval.

Let me know if you already have an automation to that. If so, please share the same.

Vijay