Kanban board with stories and subtasks using parentEpic field

Question

Hi there,

I have a Kanban board for a project on which I want to show all tickets within an Epic. That is all tickets of type Story/Task/Bug within the Epic, and the Subtasks within the Stories.

I have this Kanban board query for it:

project = "e-Commerce Tech" AND parentEpic = TRDB-1968 ORDER BY Rank asc

This always used to work fine, but recently (like since 2 weeks or something) new tickets won't show up on the board immediately anymore. They will eventually, after like 15-30 minutes, but that is really annoying. It seems like the parentEpic field gets updated batch-wise or something...

Did something change? Is there another / new / better way to get what I want?

Sushant Verma_owutmy · Answer

@Luuk Burger Can you check with your Jira administrator if there have been any recent changes in how fields are updated or indexed.?

If not, you can also contact Atlassian support via https://support.atlassian.com/contact/

Regards,
Sushant Verma

Luuk Burger · Answer

@Sushant Verma : thanks for your quick reply.

I found the solution with using issueFunction somewhere as well, but I don't have  the ScriptRunner app installed (which also is not free).

I wonder what may have changed recently and broke the previously working solution.

Sushant Verma_owutmy · Answer

Hi @Luuk Burger

Welcome to the community!

Try modifying your query slightly to see if it forces a more immediate update:

project = "e-Commerce Tech" AND (parentEpic = TRDB-1968 OR issueFunction in subtasksOf("parentEpic = TRDB-1968")) ORDER BY Rank asc

And you can also re-index your project which might help resolve any indexing delays.

Regards,
Sushant Verma