Workflow Transition Conditions/Validators

Kenisha Naidoo

Hi Everyone, hope all is well.

I am trying to use a workflow validator "Field Required Validator (JMWE app)' Validator for this transition". The criteria I am trying to build around is that if the field "NDA/MSA Agreement Generated" {drop down custom field) equals "Yes" , it moves along in the workflow. If it is equal to "No", the error message must pop up at the top as shown here:

This is how I set it up:


The issue when I select "Yes", the error message is still popping up. Can someone assist me please. Or if there is another way to achieve this? I did use an automation rule which worked fine but I was given the instruction to use a validator instead.

Alex Koxaras -Relational-

Hi @Kenisha Naidoo 

Validator is the way to go, so you are on the right path.

Choosing that specific filed as required, means that this field must have a value, but it doesn't care if the users chooses "No" as well. I would use another validator instead of this one, the "script your own validator" and in it I would write:

if (issue.customfield_10919 == "Yes"){
true
} else if (issue.customfield_10919 == "No"){
false
}