Currently, we are on JSM's standard plan with 5 members, while the rest of the employees have been added as customers. If we switch to JSM's free tier, will customers still be able to raise requests in JSM?
Hello @Amit Bisht
With all JSM plans, including the Free plan, you can have an unlimited number of customers.
However the Free plan allows you to have only 3 Agents. You would need to remove Agent access for two of your five people.
Hello @Trudy P Claspill, If I downgrade to a free plan, will the customers be able to raise the request?
@Amit Bisht yes, they will be able to raise requests.
Yes, downgrading to the Free tier does not impact the ability of customers to raise requests.
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