Send a notification to the assignee of a task (inside an epic) when the previous task is set to done

Thierry PELERIN

Hi community, i need your help  

 

Inside an automation (JiraCloud), i want to send a notification to the assignee of a task when the previous one is set to done.

I started to use "transitionned" trigger (on the task set to DONE) but then i don't know how to find the next task in order to inform the assignee that he can start his job.

 

Can you help me please to find out the correct solution in an automation ?

 

Many thanks in advance,

Thierry.

 

Manon Soubies-Camy

Hi @Thierry PELERIN,

Nice use case! I would personally transition the next issue to another status rather than notifying the assignee - it's easier for reporting, and also useful if the next issue is unassigned. For example, I'd transition the issue from Backlog to To do.

Below are the sample issues I used:

If I correctly understood your need, you want to notify the assignee of KB-45 once KB-43 moves to Done. Here's the automation rule to make it work:

The "next issue" is actually the issue that is ranked after the current one, so here are the JQL queries to find and use it:

• Lookup issues: parent = {{triggerIssue.parent.key}} AND resolution = unresolved ORDER BY rank ASC
• For: key = {{lookupIssues.first.key}}

The same logic applies if you'd rather have it working with epics or stories.

Hope this helps!

- Manon