Unexpected response received from legion-teams response with status 503

rorlan

I am working on a platform that helps our customers manage their Jira tickets. Part of it is creating Jira tickets through the Jira API.
I have one customer who tried to create ~50 Jira tickets (on a Jira cloud instance) and got the following error:

{"message":"Unexpected response received from legion-teams response with status 503","status-code":500,"stack-trace":""} 

I've been working with Jira API for a few years, and I've never seen this error before. Moreover, I expected the error to be of the ErrorCollection class format.

Also, I'm not sure what legion-teams is, is it an internal system? 

I would love to understand the meaning of this kind of error.

vikram_eupqsc

Hi @rorlan 

Welcome to Atlassian Community. 

From the error 503 indicates the server (service is not available) -- check if any network issue or reserve proxy issue or firewall issue. 

error 500 indicates that server could not process that many requests at that time -- try to reduce the number of tickets and create with less number of jira tickets or introduce a wait time for every 5 to 10 tickets creations. 

If you can post full log then we can check other things also 

With Regards

Vikram P