When someone writes to us by email, a task is automatically created in Jira, some employees use a signature in the mail like “Best Regards...” so, in Jira it’s all displayed in this form, how can I fix it? What field is responsible for this?
Hello @Andrey Ivanov
To ensure we can assist you effectively with this case, I have created a support ticket on your behalf.
You should have received an email notification confirming this.
Thank you, but I solved this problem, I just removed the HTML format in the settings and left it as text
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