How to access JXL Sheets Hierarchy via Jira?

Question

The app has been approved by my Jira admin, but I can't see it in the app list on the Jira app. Please could someone advise how I access it so I can start creating reports?

Daniel Franz - JXL · Answer

Hello Natalie and Marc,

Assuming the app is actually installed (as opposed to only approved) in the Jira site, the permissions should have been set automatically so that all users can view and edit sheets by default in all projects. You shouldn't have to manually do that.

However, in rare cases this fails due to known bugs in Atlassian's app activation.

Please confirm (or have your admin confirm) that you have been granted the JXL: View sheets permission either globally or in relevant projects' permission schemes.

Also feel free to reach out to us at support.jxl.app for help. We can't help with app installation (that would be Atlassian Support) but if there are any questions with regard to the JXL app itself, e.g. about permissions, let us know.

Thanks,

Daniel

Marc -Devoteam- · Answer

Hi @Natalie Keane

Read the apps documentation on how to use the app.

But as I read the documentation global permissions need to be set, see https://jxl.app/docs/guide/permissions/#global-permissions

This has to be done by your admin

You need to address your admin that approving an app is in most cases not sufficient that user can start using the features.

But also if you require an app read the documentation if there are settings to be done (by an admin) before you as a user can use the app.

Natalie Keane · Answer

I'm not sure what you mean by "app needs to be installed on your instance"? I got an email from Jira/admin to say it has been approved. Your link just takes me to finding it in the app list.