change email address of an user

Question

hello,

i tried to change the email address of an user who left our organisation

what i understood is that i can enter a new email address and the an email to the currently assigned address is sent to confirm the change. but there is no email coming.

what to do now?

Thanks a lot!

John Funk · Answer

Hi @Ralf Seiferth  - What was the result of the ticket you opened?

Ipilum Support · Answer

hi @Tomislav Tobijas

thanks a lot. i opened a ticket

Tomislav Tobijas · Answer

Hi @Ralf Seiferth ,

From what I understood, you want to change the email for an existing user via Admin Hub/User directory. That would mean that this is a managed account and you've verified the domain and claimed that account.

Sometimes, email addresses end up in a suppression list and Atlassian Support usually handles this in a way that they remove specified addresses from the mentioned list.

I would recommend reaching out to the support team with this problem/request.

Cheers,
Tom