For certain Confluence pages I am unable to upload files.

Question

For some of the Confluence pages I want to edit, I am unable to upload files (other users are having the same problem). I have updated pages like this many times before, but some weeks ago I started to see this issue.

Also, I am the creator of the page I am trying to edit so I find it strange that I cannot upload files in there.

Barbara Szczesniak · Answer

@Maria Dima The permissions to add and delete attachments in a space are separate from the permissions to view and edit the page. Ask your space administrator to check Space settings > Space access for your user or the group you belong to see whether you have the Add permission in the Attachments column.

See this page for details: https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/

Maria Dima · Answer

Hi @Shawn Doyle - ReleaseTEAM

I tried to upload it by both ways. The drag and drop option seems to be disabled and when I use the add attachment macro I can see a message that says "You'll need to ask permission to insert files here."

The thing is that I am the creator of that page so I dont know why I am seeing that message. This is happening with multiple pages, not only the ones I created. Also, I asked to other users if they could upload files but they are encountering the same issue. In the past I used to upload files all the time so I dont know what could have changed.

Shawn Doyle - ReleaseTEAM · Answer

Hi @Maria Dima

Are you getting an error message or they just don't upload? Can you explain how you are uploading? Drag and drop, using the add attachment macro, or other?