I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ?
Attached the image of my requirements.
Hi @Sai Prasad ,
With Jira automation you can use smart values. In your case:
{{issue.Customer Email ID}}
In Jira automation the action will look like this:
Hi @Rudy Holtkamp
Thank you for the quick response.
I'm getting notifications (image attached) from JIRA when a customer writes an email. However, the notifications don't include the customer's name or email. Is there a way to add this information to the notification?Please advise.
When a customer comment is made or a customer created an issue, you can send an email via an automation rule. I'm not aware that you can change the default Jira email.
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I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ?
