nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

In Jira service management when someone declines an Approval, my screen will NOT Show??

Mark Higgins

Hello all,

Am I missing a step here?

I have an approval step at a status, and when the person DECLINES the status, and transitions to a 'Declined' status, I would like to display a screen, so that they can select the reason for their response.

It all looks like it should work, simply, but it does not.

The screen does not show.

Is this a known issue, or have I missed a step?

Thanks in advance.

Mark

Decline Approval.png

Comments

Gosia Adamska

Hi
Please treat it as suggestion as I'm not sure..What about setting the resolution? Isn't it connected?

Mark Higgins

Thanls @Gosia Adamska for responding.

The ticket isn't at the resolution stage, its at a Status that requires an approval, and it appears that rules, such as display a screen, don't execute, even if the screen is there.

Appreciate you taking the time

Mark

Gosia Adamska

Hi.
I'd love to help:)

Here is another case of missing screen on transition that you can check out.. It is suggested to check :
- field configuration for the project and
- context of the field that appears on the screen.

Solved: Custom field not shown on transition screen (atlassian.com)

Check your settings for that field that appears on the screen.
You can run a short test on another transition or another workflow with the same screen you use.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

transition

jira-service-management

portfolio-for-jira-cloud