Allowing not logged in users to see a ticket information

Walter Leal_dqodrn

Customers create a ticket in Jira via API within our platform. After that, they receive an email confirming that we have created a ticket for their issue. In that email, they have 2 options: View request and Turn off request notifications. Now, when the user clicks on View request, they are redirected to a Login page instead of the ticket. Is there any way we can allow customers to see the specific ticket information and add comments to it without Logging in?

Brant Schroeder

@Walter Leal Welcome to the Atlassian community

Customers have to login to the portal in order to see the issue (associated with their email) and comment on issues that they have created.  There is not a way for them to see things without logging in.   They can respond to the email to post a comment on the issue and this does not require them to login.