"Insert account id" doesn't appear to work

Trudy P Claspill

Is anybody successful using the Insert account ids option in the Lookup Issue action or JQL conditions?

I'm not finding documentation of that feature in the Automation documents. I found it mentioned in another document HERE, but the feature doesn't find any users when I try to use it.

I've tried partial names, full names (case sensitive), and email addresses. No matches are found for anything.

Julian Governale

Its a weird bug that i also run into frequently.  Enter the user's First and Last Name, or email, or user name then hit enter on your keyboard, the name should appear and the blue insert button should also appear.

If you have multiple users with the same names in the company, best to use their email.