Include comment body in email notification

Question

My question is so simple it seems silly, but I've looked through all the System and Project email settings and I'm finding -nothing-.

When users post a new comment to an issue I'm watching (or an @mention on an issue I'm not watching), I would like the comment they posted to be included in the email notification.

Currently all our users get is an email like this:

SUBJECT: [JIRA] john doe mentioned you on ANA-1234 (Jira)

BODY:

joe doe mentioned you on ANA-1234

View Comment Add Comment (these are hyperlinks)

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________________________________________

Manage notifications This message was sent by Atlassian Jira (v1001.0.0...)

Igor Medeiros - Modus Create · Answer

Hi @Jeff Howard

If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with this scenario

It allows you to customize and manage notifications in a way that suits your custom needs like creating fully customizable templates.

Feel free to reach out.

Utkarsh Agarwal · Answer

You're absolutely right. Jira's approach is likely designed to streamline notifications, avoiding long email threads with extensive comment content. Instead, it encourages users to interact directly within Jira for the full context.

That said, many users share your perspective, and Atlassian has been known to consider community feedback for future improvements. In the meantime, using the Automation feature can help tailor notifications to better suit your needs by including comment details.

Jeff Howard_bw0gcp · Answer

Thanks! I'll take a look. Do you think it's odd that it doesn't at least post some of the comment?  This seems like default behavior in nearly all the ticketing systems I've used.