Use SET in Jira Automation to create a new ticket using verbiage + a custom field

Nikki Hailey

This seemed like it would be easy, but it just isn't working. I am using labels in one project to auto-create a new ticket in other Jira projects. Instead of copying over the same summary, I would like to customize. The Summary of the new ticket should be "Create EDI860 for New Customer Name" where "New Customer Name" is a custom text field in both projects. I used "Create EDI860 for {{issue.New Customer Name.value}}" in the automation, but it only brings over the text. I'm attaching a screenshot for clarity. Thanks!

Trudy P Claspill

Hello @Nikki Hailey 

When asking for help with an automation rule, it will help us help you more effectively if you can show us screen images that show the entire rule.

Are you trying to copy data from the issue that triggered the rule into the issue you are creating? If so, rather than {{issue}} and Current Issue you should be using {{triggerIssue}} and Trigger Issue