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Migration to Jira cloud

rommeltinoco

I took the steps from:

https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html

The third step is rather vague:

Create an XML backup of the issue data and compress the attachments.

Since the zip does contain the XML files.

And then I get this error:

Import error

There was an error importing file 2016-Dec-20--1245.zip: "There was an error parsing the entities.xml file: An invalid XML character (Unicode: 0xb) was found in the CDATA section.". Please try again or choose a different file.

How can I correct this? I want to migrate from JIRA Server to JIRA cloud.

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Nic Brough -Adaptavist-

The zip of the attachments is used in the next step, in the Import to JIRA Cloud section.

The error you are seeing is not uncommon, it's because databases aren't all quite equal. You can fix it and retry the upload with https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html

rommeltinoco

OK I followed the instructions and now I am getting this error?

There was an error importing file import.zip: "The file import.zip doesn't contain any valid import data.". Please try again or choose a different file.

Nic Brough -Adaptavist-

Did you repack the corrected files into the import.zip with the right name? (I ask because that's the step I always forget) Can you also check that your data in the entities.xml looks ok?

rommeltinoco

I did. See the attached picture. import to jira cloud.PNG

import to jira cloud.PNG

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