Portal Knowledge Base not showing all articles

Question

Hello all,

We have our product user manual written in confluence and want to have it available in the Support Portal for our users.

After linking the confluence space in the Learn More section of the portal it shows three options

- General

- Release Notes

- User Manual

If the user clicks on General -> It displays Featured Articles with a link to the user manual and another link to the Contents block of the user manual top-level article.

If the user clicks Release Notes they are displayed as expected

If the User clicks User Manual only links to two pages from the second level are displayed.

If I unlink the space the Learn More section is hidden as expected.

I have verified all pages have the same permissions, I've tried adding tags with no success. I have made sure the space is tagged as a knowledge base.

I've spent most of my morning reading articles and trying different suggestions with no success. It really should not be this hard.

Thanks in advance

Sean Smith_hukmhu · Answer

Hi Dan,

Yes I've been through that article. The only difference in my setup is the Space isn't the automatically created space. Even copying the articles to the automatically created knowledge base doesn't change the behaviour unfortunately

Dan Breyen · Answer

Hi @Sean Smith wondering if you used this article to Setup your Knowledge Base with JSM.

I didn't have to reconfigure any permissions for my Confluence pages when I went through those steps for my JSM/Confluence instance.