Missing Zoom Link in New Jira App – Impact on Incident Management

Question

We’ve noticed the new Jira app no longer includes the Zoom link option, which limits stakeholders and on-call team members from easily joining calls. Has anyone else encountered this issue? This forces users to switch to desktop mode in their browser, creating confusion for those with the app installed.

Michael_g94fin · Answer

@Himanshi Gaba On the Enterprise license of JSM, there's an issue where the Zoom link is missing from the issue view in the app. When accessing the issue via a URL on a phone, it defaults to opening in the app. However, when opened through the app, the Zoom link is not visible. This functionality was present in the previous version of the app before the update. It's puzzling how this oversight occurred on Atlassian's part.

Himanshi Gaba · Answer

Hi @Michael

The Conference Calls and Chat Tools features for Incident Management have recently been moved to the Premium and Enterprise plans. If you're on the Free or Standard plan, you might not have access to these features. You can upgrade your plan to take advantage of all the advanced capabilities it offers.