Error - Timesheet tracking timer

Question

Hello everyone, I'm trying to use the Timesheet tracking timer and it's giving me this message: An error occurred You can only have one timer running at a time I've already opened all my cards/activities and none of them have the timer activated. Can you help me with how I could perhaps "end" this session that may have the timer running so I can use it again?

Jonathon F. Lacerda · Answer

Anyone else to help me?

Jonathon F. Lacerda · Answer

@Wojciech Wardaszko

The app is exactly that. Here is evidence:

Wojciech Wardaszko_p20bth · Answer

Hi @Jonathon F. Lacerda,

Timesheets are not a native Jira feature, so you're almost certainly using an app for that feature. Please name the app in question - it will help us direct you towards the app's documentation or the right support team, at least.

Cheers!