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Automation rule xml content of {{comment.body}} get's filtered out in send mail

Jochen Betz

When the body of a comment contains xml code, it is filtered out. when used in the "send email" action.

I've created an automation which sends an email notification whenever a comment is added to a ticket (reply to costumer). The email is supposed to contain the complete comment using smart value {{comment.body}}. But in case the comment contains a XML part like a part of a configuration file, it gets filtered out. The mail received does not contain the XML part.

I.e. if there is some text followed by a piece of xml code followed by some text, all text is there, but not the enclosed xml code.

The funny thing is, that the notification jira sends on it's own to the customer contains the complete comment (which is also shown correct in jira itself).

Trying to "escape" the body did not work neither.
* {{comment.body}} -> missing xml but containing the surrounding text
* .asPlainText -> completely empty
* .htmlEscape -> completely empty

* `{{comment.body}}` -> completely empty

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Marc -Devoteam-

HI @Jochen Betz

I just set up an automation on my side, that sends an email based on a comment.

I added XLM in a code block and as the code directly in the comment

The mail I received is populated with all information in the comment.

I used Gmail address in this example.

So I think its an issue on the receiving mail server that is cleaning out information

Jochen Betz

I'm not sure which server is used to send the mail though, but on the receiving side it doesn't matter.
When I'm the creator of a ticket I get the mail to my email address correctly.

In case I receive the mail via automation rule to the same address the xml content is missing. Thus I believe it's a problem on the sender side. As I don't assume it's using 2 different servers, I would locate the reason in the creation of the mail in the automation rule.

Marc -Devoteam-

Hi @Jochen Betz

Can you show an example of the comment content.

I used a code block and just a paste of xml code.

Jochen Betz

No I can't as the limited editor capabilities are (of this forum) preventing me. Using "code" block doesn't help neither.

Quote:

There was invalid HTML in the message body that has been removed. If you're posting a link, add the hyperlink using the editor.

Gary Jamieson

Refer to the Knowledge article How to retain formatting of text content when sending it in an email via Automation for Jira | Jira | Atlassian Documentation
This worked for me. {{comment.body.last.html}}

Jochen Betz

That's interesting @Gary Jamieson . Don't know since when the article exists, but updated just recently. So I suppose it's pretty new overall.

But anyway it doesn't work for me. I tried various combinations where the XML part of the message is NOT using markup for "code".

{{comment.body.last.html}} -> COMPLETE empty
{{comment.body.html}} -> COMPLETE empty
{{comment.body}} -> At least the regular text is shown, but not the XML

Using code markup for the xml part changes situation slightly in a way that it says: {noformat} instead of skipping it all together

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