Request type not visible to clients

Question

I have created a "Team managed" type project.

I need one of the request types to not be visible in the client portal.

In the case of "Team managed" I do not see the permission scheme options that I have seen searching on the Internet.

How do I configure a request type to not be visible in the portal?

Thank you.

Manoj Kumar Gangwar · Accepted Answer

Hi @Francesc Juventeny Welcome to the community!

You can hide the request type from the portal using the groups.

Go to the request type> click on the lock icon> and type your name and apply.

https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/

Marc -Devoteam- · Accepted Answer

Hi @Francesc Juventeny

@Manoj Kumar Gangwar is right.

Or you can switch to a company managed project and just hide the request from the portal.

This option is not available in Team managed projects