I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command: curl --request POST \ --url ' https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/details ' \ --header 'Authorization: Bearer ' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data '{ "name": "Region", "type": { "name": "SELECT", "options": [ "AU", "EU", "US" ] } }' However, when I execute this command, I receive a 404 error with the following message: 404 Oops , you found a dead link . Navigate to the previous page Navigate to the Home Page Atlassian JIRA Project Management Software (v1001. 0.0 -SNAPSHOT #100275 -Rev : 1663 ce7) About JIRA Report a problem Atlassian I have attempted to resolve the issue by: * Verifying that the endpoint URL is correct. * Checking my authentication credentials and permissions. * Looking for similar issues in forums and communities. Despite these efforts, the error persists. It seems that others might have experienced similar issues, but I haven't found a solution that works for me. Request for Assistance: * Is there an updated or correct endpoint I should be using to create customer detail fields via the API? * Are there specific permissions or authentication methods required for this operation? * Has this functionality changed or been deprecated? Any guidance or assistance in resolving this issue would be greatly appreciated. Thank you.

Hi @pedro_saavedra Contact Atlassian Support in this case. The endpoint is up and running. Are you assigned a JSM license or are you just Jira admin? I'm both.

I use the same data provided, with the corresponding cloudid + the basic auth, but it still does not generate the desired return.

HI @pedro_saavedra Basic auth. email + api token

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Creating customers with custom fields via API in Atlassian.

pedro_saavedra

I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command:

curl --request POST \ --url <span>'<a href="https://api.atlassian.com/jsm/csm/cloudid/%7BcloudId%7D/api/v1/customer/details" target="_blank" rel="nofollow noopener noreferrer">https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/details</a>'</span> \ --header <span>'Authorization: Bearer <access_token>'</span> \ --header <span>'Accept: application/json'</span> \ --header <span>'Content-Type: application/json'</span> \ --data <span>'{ "name": "Region", "type": { "name": "SELECT", "options": [ "AU", "EU", "US" ] } }'</span>

However, when I execute this command, I receive a 404 error with the following message:

<span>404</span> <span>Oops</span>, <span>you</span> <span>found</span> <span>a</span> <span>dead</span> <span>link</span>. <span>Navigate</span> <span>to</span> <span>the</span> <span>previous</span> <span>page</span> <span>Navigate</span> <span>to</span> <span>the</span> <span>Home</span> <span>Page</span> <span>Atlassian</span> <span>JIRA</span> <span>Project</span> <span>Management</span> <span>Software</span> (v1001.<span>0.0</span>-SNAPSHOT<span>#100275</span><span>-Rev</span>:<span>1663</span>ce7) <span>About</span> <span>JIRA</span> <span>Report</span> <span>a</span> <span>problem</span> <span>Atlassian</span>

I have attempted to resolve the issue by:

Verifying that the endpoint URL is correct.
Checking my authentication credentials and permissions.
Looking for similar issues in forums and communities.

Despite these efforts, the error persists. It seems that others might have experienced similar issues, but I haven't found a solution that works for me.

Request for Assistance:

Is there an updated or correct endpoint I should be using to create customer detail fields via the API?
Are there specific permissions or authentication methods required for this operation?
Has this functionality changed or been deprecated?

Any guidance or assistance in resolving this issue would be greatly appreciated.

Thank you.

Accepted answers

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Marc -Devoteam-

HI @pedro_saavedra

Welcome to the community.

I made this call via postman and it executes successfully.

Did you get your {cloudId} via: https://my-site-name.atlassian.net/_edge/tenant_info

Replace my-site-name with your site name and replace {{cloudId}} in the request with the number found, without the "

pedro_saavedra

I have performed the action using the specified Cloud ID in the link: https://miempresa.atlassian.net/jsm/csm/cloudid/[cloudidnumber]/api/v1/customer/details It’s still not working for me. I copied the Cloud ID number directly from the mentioned site and tried with users of different permission levels, but I’m still experiencing the same issue.

Marc -Devoteam-

So you use this ID starting with 7051f366-...

And the API call:

https://api.atlassian.com/jsm/csm/cloudid/7051f366-.../api/v1/customer/details

pedro_saavedra

yes, that is what i am doing.

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