Create a custom description template to be used by a specific issue type

Question

I'm looking for a solution to adding a custom default values to a description field in a specific project to a specific issue.

I've created a new custom multiline field and added the default values to it but what I can't seems to figure out is how to add that new field to the projects create screen when the issue type is selected (in this case 'BUG").

Create screen

Custom field with default values

I'd appreciate any help

Doreen Undiri · Answer

I get it...

you need to create a project-specific screen scheme.

create a new screen under Jira Settings > Issues > Screens and include all necessary fields for the "Bug" issue type, including your custom field.

Next, create a Screen Scheme under Screen Schemes and associate this new screen with the Create Issue operation. you can reuse the same screen  for other operation or create separate one if you need to.

Once your screen scheme is ready, create an Issue Type Screen Scheme under Issue Type Screen Schemes. Map the "Bug" issue type to your new screen scheme while leaving other issue types mapped to their current configurations.

Finally, go to the target project’s Project Settings > Screens and associate your new Issue Type Screen Scheme with the project. This ensures that your changes apply only to the specific project and issue type without affecting other projects.

Try tocheck if it works,

Dd

Paul Silva_xaji2o · Answer

Hi Doreen and thanks for replying.

Where I am stuck is that the Project it's using is a Default Screen Scheme and I can not find where the screen is associated with create. If I associate the custom field to the default screen it seems to impacts all the projects that use the default screen. I hope that makes sense.

As for the Contexts and Default values are correct.

Doreen Undiri · Answer

Hi @Paul Silva

Try first to go to Jira Settings > Issues > Screens and find the screen scheme used by your project. Check which screen is assigned to the "Create Issue" operation for the "Bug" issue type. Open that screen, and if your custom field isn’t listed, add it using the "Add Field" button

Also, double-check the field’s context. Go to Jira Settings > Issues > Custom Fields, find your custom field and click Contexts and Default Value. Make sure the context is set to include both the correct project and the "Bug" issue type. If anything is off, update it.

After making these changes, test by creating a new "Bug" issue in the project. The field should now show up on the screen with its default value. If it’s still not appearing, check that the field isn’t hidden in the Field Configuration for your project. Also, ensure there’s nothing in your workflows or automation that might be interfering with it. This should get your field working properly.

Goodluck!

Dd