Unable to create Service Management project in Sandbox

Tanveer Zubair

I am currently an Agent and Admin in Jira, with the capability to create JSM projects in Production. However, when attempting to create JSM projects in the Sandbox environment, I encounter an error.  Could you assist in resolving it.  Thanks

Error message:

We are unable to add Jira Service Management.

This is a sandbox instance. Go to Atlassian Admin to add a new product to your organization.

Thanks

Marc -Devoteam-

Hi @Tanveer Zubair 

You will need to be granted the correct permissions on the sandbox instance.

Sandbox instances don't inherit prod instance permissions.

Contact your site or org admin to grant you permissions on the sandbox 

Or the JSN product is not enabled on the sandbox, still contact your site or org admin to add the product on the Sandbox.