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Jira Automation previous status key

Mohammad Hamadi

Hello,

I’m working on an automation to automatically send a message to a Teams channel whenever the status of a ticket changes. While I can achieve this, I need help retrieving the first status change along with the latest one.

I can find the latest status, but I’m having trouble identifying the first status. For example:

In Progress > Done

I need the status field key for “In Progress.” Can anyone assist me with this?

Thank you!

Accepted answers

Fazila Ashraf

Hi @Mohammad Hamadi

Welcome to community!

Referring to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-- , try using the below

{{changelog.status}} - Changelog information for the Status field.

This example shows the previous status for issues that are transitioned.

{{#changelog.status}}{{fromString}}{{/}}

All comments

Fazila Ashraf

Hi @Mohammad Hamadi

Welcome to community!

Referring to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-- , try using the below

{{changelog.status}} - Changelog information for the Status field.

This example shows the previous status for issues that are transitioned.

{{#changelog.status}}{{fromString}}{{/}}

Marc -Devoteam-

Hi @Mohammad Hamadi

Welcome to the community.

You could use "status was" or "status changed"

See advanced JQL, jql-fields-Status

Mohammad Hamadi

Hi Fezila,

This is what I'm getting when i use changelog.status as response in Teams.

Mohammad Hamadi

Hi Marc,

I'm very new at JQL, do you perhaps have an example on how this is used in automation?

Mohammad Hamadi

This is exactly what I'm looking for, but I only need the first string and the second string. Is this possible?

Mohammad Hamadi

Nevermind, I used {{changelog.status.fromString}} to {{changelog.status.toString}} and it works perfectly!

Mohammad Hamadi

Hi,

Thankyou alot, it works Found out how to do it withj {{changelog.status.fromString}} to {{changelog.status.toString}}.

Kind regards,

Mohammad

james ford_1h45or

It sounds like you’re working on an interesting automation project! To retrieve the first status change, you may want to explore the ticket’s history or activity log. Depending on the system you're using, it might involve querying the history of the status field and pulling the earliest entry. For example, using an API that tracks changes over time can help you identify both the first and most recent status.

Speaking of processes, just like automating status updates for tickets, a florist in Las Vegas can benefit from automation in their business too. For instance, automated reminders for order pickups or delivery schedules can make the workflow much smoother and help keep things organized for customers!

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