Jira Automation - send web request fails

Question

Hi All,

i am facing issue when trying to send a web request through send web request in jira automation, previously i was getting 403 Access Denied error, After seeing some posts i changed my port to 443, now i am getting 500 error.

The request fails with the error showed below and I really can't understand what is the issue. When trying the request through Postman it works correctly

ERROR

The requested URL could not be retrieved

The following error was encountered while trying to retrieve the URL:

Unable to forward this request at this time.

This request could not be forwarded to the origin server or to any parent caches.

Some possible problems are:

* An Internet connection needed to access this domains origin servers may be down.
* All configured parent caches may be currently unreachable.
* The administrator may not allow this cache to make direct connections to origin servers.

Your cache administrator is webmaster.

Tuncay Senturk _Snapbytes_ · Answer

That's a significant question that depends on the server installation. If there's a firewall in place, you'll need to configure it through its software to allow requests from Jira. There might already be a rule set up for your Windows server's IP addresses, but a specific rule for Jira may not be defined yet.

Nagarjuna Paladugu · Answer

Hi @Tuncay Senturk _Snapbytes_

My application is running on port 443 and i have given all the authentication headers and token required, i am running my application in windows server. can you please explain how to change the firewall or network rules on the server side to allow jira server requests.

Regards,

Nagarjuna

Tuncay Senturk _Snapbytes_ · Answer

Hello @Nagarjuna Paladugu

The 500 Internal Server Error usually indicates an issue on the server side rather than on your side. Since the request works in Postman but not in Jira Automation, make sure the endpoint you’re trying to reach is accessible from Jira’s servers. Sometimes, web requests made from Jira automation might be restricted by a firewall or network rules on the server side. Especially check port access (443) coming from Jira.

Also, verify that any required authentication headers or tokens are correctly included in your Jira automation rule.

These are my initial thoughts regarding your problem.