Is there a way that I can have a button in request form to switch the request type to other type?

Mahendra Reddy_g6gr09

Hello,

Is there a way that I can have a button in the request form to switch the request type to another type?

Example: I raised a request for a service, and now, with the help of a button in the request form, I will change it to a service request with approvals.

 

Much appreciated!.

Teresa_DevSamurai

Hi @Mahendra Reddy

Welcome to the community,

JSM doesn’t have a built-in way to add a button on the request form to switch request types directly. However, you can consider to create a custom field (like a dropdown or checkbox) in your request form labeled "Change Request Type" with options for switching types.

Set up an automation rule in JSM that listens for changes to this field. When a user selects a new request type (e.g., "Service Request with Approvals"), the rule changes the issue’s request type accordingly.

Teresa